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Customer Grievance Redressal Policy

Customer Grievance Redressal Policy

This Customer Grievance Redressal Policy, formulated by Digitech Solutionz aims to ensure easy accessibility of the complaint facility for customers and effective and timely redressal of customer complaints and grievances.

Mode of Complaint Registration

Customers can register complaints by writing to the “Customer Support Team” of Doxlib through the following webpage: Doxlib Contact Us.

Escalation Matrix

Level 1:

    1. Customers can expect a reply from the support team within 24-48 working hours.
    2. The expected resolution time for a complaint is a maximum of 10 business days from lodging the complaint.

    Level 2:

      1. If there is a delay in resolution or if the resolution is unsatisfactory, customers can email the issue along with relevant documents, proof of previous complaints, and resolution details to official[at]dtsolutionz[dot]in.
      2. Customers can usually expect a reply within 7 days.
      3. The expected resolution time for the complaint is a maximum of 45 days in this case.

      Level 3:

      If there is further delay or dissatisfaction, customers can contact us via post by sending a letter to the address below:

      Digitech Solutionz,

      Attn- PIyali Mukherjee Roy

      Chandgeria-Ghoraghata Road,

      Pipulyan, Kantapukur

      Howrah- 711303