Payment Policy

Online Payment Gateway and Safety

At Doxlib, we prioritize the security of your online transactions. Our payment gateway partner, RazorPay, ensures a secure and trusted payment process. Here are some key points regarding the use of our payment gateway:

1. Safety of Credit/Debit Cards and Net Banking:
   • Your online transactions on Doxlib are processed through RazorPay, which employs robust security measures. Therefore, it is safe to use your credit/debit card or net banking for payments.
2. Storage of Card/Net Banking Information:
   • Doxlib does not store any payment information. RazorPay manages all payment details, ensuring that your sensitive data remains secure.
3. Accepted Credit/Debit Cards:
   • We accept the following credit/debit cards:
     • VISA
     • MasterCard
     • Maestro
     • Rupay
     • American Express
     • Diner’s Club
     • Discover
4. Other Payment Options:
   • In addition to credit and debit cards, we offer the following payment methods:
     • Internet Banking (covering 44 banks)
     • UPI (Unified Payments Interface)
     • EMI (Equated Monthly Installments)
     • Pay Later options
     • Various digital wallets
5. Pending or Declined Payments:
   • Sometimes payments may fail or remain pending. Common reasons include:
     • Incorrect card details.
     • Blocked cards or outdated information.
     • Accidental page closure or refresh during the transaction.
     • Technical issues between Doxlib and your bank.
     • Incorrect login or password details.
     • Unrecognized cards or banks.
     • Exceeding preset transaction limits.
6. Amount Deducted but Not Reflecting on Doxlib:
   • If you encounter payment issues, consider the following steps:
     • Retry the order after a short interval.
     • Contact your bank or issuer for technical assistance.
   • Doxlib is not responsible for any inconvenience caused by payment failures or incorrect debits.

Remember that your security is our priority, and we continuously strive to provide a seamless and safe payment experience. If you have any further questions, feel free to reach out!