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Payment Policy

Payment Policy

Online Payment Gateway and Safety

At Doxlib, we prioritize the security of your online transactions. Our payment gateway partner, RazorPay, ensures a secure and trusted payment process. Here are some key points regarding the use of our payment gateway:

  1. Safety of Credit/Debit Cards and Net Banking:
    • Your online transactions on Doxlib are processed through RazorPay, which employs robust security measures. Therefore, it is safe to use your credit/debit card or net banking for payments.
  2. Storage of Card/Net Banking Information:
    • Doxlib does not store any payment information. RazorPay manages all payment details, ensuring that your sensitive data remains secure.
  3. Accepted Credit/Debit Cards:
    • We accept the following credit/debit cards:
      • VISA
      • MasterCard
      • Maestro
      • Rupay
      • American Express
      • Diner’s Club
      • Discover
  4. Other Payment Options:
    • In addition to credit and debit cards, we offer the following payment methods:
      • Internet Banking (covering 44 banks)
      • UPI (Unified Payments Interface)
      • EMI (Equated Monthly Installments)
      • Pay Later options
      • Various digital wallets
  5. Pending or Declined Payments:
    • Sometimes payments may fail or remain pending. Common reasons include:
      • Incorrect card details.
      • Blocked cards or outdated information.
      • Accidental page closure or refresh during the transaction.
      • Technical issues between Doxlib and your bank.
      • Incorrect login or password details.
      • Unrecognized cards or banks.
      • Exceeding preset transaction limits.
  6. Amount Deducted but Not Reflecting on Doxlib:
    • If you encounter payment issues, consider the following steps:
      • Retry the order after a short interval.
      • Contact your bank or issuer for technical assistance.
    • Doxlib is not responsible for any inconvenience caused by payment failures or incorrect debits.

      Remember that your security is our priority, and we continuously strive to provide a seamless and safe payment experience. If you have any further questions, feel free to reach out!