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Shipping & Delivery Policy

Shipping & Delivery Policy

  1. Eligible Products:
    • We deliver medicines and medical products sold by the Shop, Hospital, Clinic, or Laboratory through our platform.
    • Subscription plans are not eligible for delivery.
  2. Order Process:
    • Customers place an order by selecting their desired shop.
    • The seller reviews the order and either accepts or rejects it based on availability.
    • The acceptance timeframe is specified on the seller’s page.
  3. Order Fulfillment:
    • Upon acceptance, the seller packs and bills the order.
    • The buyer arranges payment (cash or online).
    • A delivery agent collects the order from the shop.
  4. Payment at Delivery:
    • After delivery, the buyer checks the bill.
    • Payment is made directly to the delivery person by cash or online.
  5. Delivery Timeframe:
    • The entire process, from order placement to delivery, can take up to 24 hours.
  6. Compliance:
    • Our shipping and delivery policy aligns with other relevant policies.