1. Introduction
Doxlib (“we,” “our,” or “us”) operates the website https://doxlib.com and and the official Doxlib mobile app (https://play.google.com/store/apps/details?id=com.doxlib.android). providing medicine delivery, doctor appointment bookings, lab test facilitation, emergency medical services, and healthcare assistance. This Privacy Policy explains how we collect, use, and share your information, including health-related data when applicable.
Who We Are
Doxlib is a registered healthcare technology platform under Digitech Solutionz (GSTIN- 19BTTPR3562B1Z9), headquartered in Ghoraghata Station Road, bagnanm Howrah, WB-711303. We partner with licensed pharmacies, certified doctors, diagnostic labs, and emergency medical service providers to facilitate seamless healthcare access.
Trademark Notice:
“Doxlib” is a registered trademark of Digitech Solutionz. Any unauthorized use, reproduction, or misrepresentation of the brand name, logo, or associated services is strictly prohibited and may lead to legal action.
2. Information We Collect
We collect the following data when you interact with our platform:
- Personal Information: Name, email address, phone number, address, and payment details.
- Device & Technical Data: IP address, browser type, device information.
- User Activity: Order history, search history, saved preferences, and interactions with our platform.
- Health-Related Data (If Provided by Users):
- Medicine Orders & Prescriptions: If required for processing medication delivery.
- Doctor Appointments & Medical History: If entered while booking a consultation.
- Lab Test Bookings: Details of requested diagnostic tests.
- Emergency Services (Ambulance/Blood Donors): Location and emergency contact information.
3. How We Collect Your Data
We collect data when you:
- Sign up for an account.
- Make a purchase, payment, or submit a prescription.
- Book doctor appointments or lab tests.
- Use our website or app.
- Interact with our advertisements.
4. How We Use Your Data
We use your information for:
- Healthcare Services & Order Processing: Delivering medicines, booking medical services.
- Emergency Support: Connecting users with ambulances, blood donors, or local healthcare providers.
- Account Creation & Management: Secure login, profile updates.
- App Performance & User Experience Improvements.
- Targeted Advertising: Google, Facebook, Instagram, LinkedIn, and X.
- Marketing & Promotional Campaigns.
5. Data Sharing Across Digitech Solutionz Platforms
Doxlib is part of Digitech Solutionz, along with DTBiz and EduKare. To enhance user experience, we may share your login credentials, order history, search history, and other user interactions across these platforms. This allows seamless access to related services without requiring multiple logins.
However, health-related data such as prescriptions, lab test bookings, and medical consultation details are NOT shared with other platforms.
6. Data Sharing with Third Parties
We may share necessary data with:
- Licensed Pharmacies & Medical Professionals: To process medicine orders and doctor/lab bookings.
- Payment Gateways (Razorpay, Paytm, PhonePe) to process transactions.
- Emergency Service Providers (ambulances, blood banks, healthcare institutions) for urgent medical assistance.
- Advertising Platforms (Google, Facebook, Instagram, YouTube, LinkedIn, X) for targeted marketing.
We do NOT sell or share health-related data for advertising purposes.
7. Health Data Protection & Compliance
Since Doxlib handles health-related services, we follow:
- Indian IT Act & Healthcare Guidelines: Compliance with regulations on online medical services.
- Health Data Confidentiality: Any prescriptions, lab test details, or doctor appointment records are stored securely and shared only with licensed professionals involved in the service.
8. Cookies and Tracking Technologies
We use cookies and analytics tools like Google Analytics, Facebook Pixel, and LinkedIn Business API to improve our services and marketing efforts.
9. Data Storage & Security
Your data is stored securely on Hostinger, AWS, and FastComet servers located in India, with SSL encryption for protection.
10. Account Deletion & Health Data Removal
Users can request account deletion by visiting: https://doxlib.com/privacy-policy/delete-my-account/ or through the Doxlib mobile app > Account Settings > Delete Account).
For removing health-related data (prescriptions, lab test records, doctor visit history, etc.), users can request deletion separately by contacting support.
11. Compliance with Indian Laws
We comply with the Indian IT Act and other applicable healthcare data protection regulations.
Ammendment of privacy policy
Doxlib or Digitech Solutionz may amend the Privacy Policy posted on the Website from time to time at its sole discretion. Your continued access or use of the Platform or Services constitute your acceptance of the amendments. Your access and use of the Platform and Services will be subject to the most current version of the Terms of Use, rules and guidelines posted on the Website at the time of such use. Please regularly check the link on the home page to view the most current Privacy Policy.
Contact us regarding any policy issue
For any concerns, visit our website at https://doxlib.com or download our mobile app (Android).
Email: officials[at]dtsolutionz[dot]in
Phone: +91 7586882929
The last words
You should read these privacy policy with our other policies and terms.
