1. Introduction
Doxlib (“we,” “our,” or “us”) operates the website https://doxlib.com and the official Doxlib mobile app. We provide a hyperlocal healthcare ecosystem including medicine delivery, doctor appointment bookings, lab test facilitation, emergency medical services, and healthcare assistance. This Privacy Policy explains how we collect, use, and share your information, including health-related data when applicable.
Who We Are Doxlib is a registered healthcare technology brand under DTSolutionz (OPC) Private Limited (CIN: U86909WB2025OPC282703 | GSTIN: 19AAMCD0126H1ZR), headquartered at Ghoraghata Station Road, Pipulyan, Bagnan, Howrah, WB-711303. We are an Indian innovation-driven company committed to developing powerful digital ecosystems. We partner with licensed pharmacies, certified doctors, diagnostic labs, and emergency medical service providers to facilitate seamless healthcare access.
Trademark Notice: “Doxlib” is a registered trademark of DTSolutionz (OPC) Private Limited. Any unauthorized use, reproduction, or misrepresentation of the brand name, logo, or associated services is strictly prohibited and may lead to legal action.
2. Information We Collect
We collect the following data when you interact with our platform:
- Personal Information: Name, email address, phone number, address, and payment details.
- Device & Technical Data: IP address, browser type, device information.
- User Activity: Order history, search history, saved preferences, and interactions with our platform.
- Health-Related Data (If Provided by Users):
- Medicine Orders & Prescriptions: Required for processing medication delivery.
- Doctor Appointments & Medical History: Entered while booking a consultation.
- Lab Test Bookings: Details of requested diagnostic tests.
- Emergency Services (Ambulance/Blood Donors): Real-time location and emergency contact information.
3. How We Collect Your Data
We collect data when you sign up for an account, make a purchase or submit a prescription, book medical services, use our digital platforms, or interact with our advertisements.
4. How We Use Your Data
We use your information for:
- Healthcare Services & Order Processing: Delivering medicines and booking medical services.
- Emergency Support: Connecting users with ambulances, blood donors, or local providers.
- Account Management: Secure login and profile updates.
- Ecosystem Innovation: Improving app performance and user experience across our digital platforms.
- Marketing: Targeted advertising and promotional campaigns.
5. Data Sharing Within the Corporate Ecosystem
Doxlib is the flagship healthcare brand of DTSolutionz (OPC) Private Limited. To enhance user experience, we may use unified internal systems to manage your login credentials and general account security across our corporate digital infrastructure. This allows for a more secure and seamless user experience.
Important: All health-related data—including prescriptions, lab test bookings, and medical consultation details—is strictly siloed. This sensitive information is NOT shared with any other non-healthcare domains or platforms operated by the parent company.
6. Data Sharing with Third Parties
We share necessary data with:
- Licensed Professionals: Pharmacies and doctors to fulfill your healthcare requests.
- Payment Gateways: (Razorpay, Paytm, PhonePe) to process transactions.
- Emergency Responders: For urgent medical assistance.
- Marketing Partners: (Google, Meta, LinkedIn) for targeted outreach. We do not sell or share health-related data for advertising purposes.
7. Health Data Protection & Compliance
As a platform under DTSolutionz (OPC) Private Limited, we strictly follow:
- Indian IT Act & Healthcare Guidelines: Compliance with regulations on digital medical services.
- Confidentiality: All medical records and prescriptions are stored securely and accessed only by authorized personnel involved in your care.
8. Data Storage & Security
Your data is stored securely on Hostinger, AWS, and FastComet servers located in India, protected by SSL encryption.
9. Account & Health Data Removal
Users can request account deletion via the app settings or by visiting: https://doxlib.com/privacy-policy/delete-my-account/. Requests for the specific removal of health records (prescriptions/history) can be made separately to our support team.
10. Amendment of Privacy Policy
DTSolutionz (OPC) Private Limited may amend this Privacy Policy at its sole discretion. Your continued use of the platform constitutes acceptance of the updated terms. Please check this page regularly for the latest version.
Contact Us
For any concerns regarding this policy, contact us at:
Address: Ghoraghata Station Road, Pipulyan, Bagnan, Howrah, WB-711303.
Website: https://doxlib.com
Phone: 1800-890-2270
The last words
You should read these privacy policy with our other policies and terms.